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Report Manager Keeps Asking For Login Credentials (Doc ID 1263851.1)

Last updated on AUGUST 29, 2019

Applies to:

Oracle Report Manager - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Users attempting to view already published FSG reports while signed into Report Manager and are requested to login again when attempting to re-view the report.


Example:
if you run the report on say a Monday, and then a couple of days later, log back into report manager, and do a view-requests, it consistently asks you to login in order to view the report output.


Reproduction steps:
Run the report through report manager.
Click on the “Publish and Presentation” program
Click “View Output”
A new window comes up, and I click “view report now”
I then get the options on how I want to look at the report – I click the excel icon.
I am then taken back to the login screen
I must login again, then I get this screen, so I click “return” on it
This screen says - You do not have permission to create this document
Please contact your support representative
[return]
I am then taken back to this screen, so I click Excel, and can then view the report

Windows Vista is being used on these Client machines.


Business Impact - have to relogin to view the report
Workaround - None

Cause

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In this Document
Symptoms
Cause
Solution


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