Customer Form, Contacts Issue: After R12 Upgrade, Contact & Contact Roles In Table Do Not Appear On Communication Tab

(Doc ID 1264148.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

After upgrading from 11.5.8 to R12.0.6, Contact Roles that exist in the tables do not appear on the Communication tab. The issue seems to happen only for contacts that were created via Oracle iStore before the upgrade. 
Contacts that were added manually through Oracle Receivables Customer Form before and after the upgrade do not have any issues.

Cause

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