FRM-41072: Form Errors When Selecting Incident Address In Service Request Form (CSXSRISR)

(Doc ID 1264158.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
***Checked for relevance on 27-Dec-2013***


Symptoms

When attempting to select the Incident Address while creating a SR in the Service Request form, the following error occurs during the process of entering the Customer details.

Error:

FRM-41072: Cannot create Group INCIDENT_ADDRESS_GENERATE_RG
Click OK
FRM-41076: Error populating Group



Steps to Reproduce:
1. Responsibility: Customer Support
2. Open the Service Request form
3. Enter customer information
4. Click on Address

Cause

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