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Sales Credit Allocation Process is not Allocating Correct Credit for Sales Order Lines (Doc ID 1264758.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Incentive Compensation - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On :  11.5.10.2 version, Support Codes

Find that in scope of AOT Orders (ie built with configurator) when running Sales Credit Allocation concurrent request only one line is created in CN_SCA_HEADERS_INTERFACE table
even if related order has many lines

 

Note you that this requirement is already included in design at R12 level (i double checked with DEV)
This R12 code has some embedded territory code included



EXPECTED BEHAVIOR
-----------------------
Expect that there are the same number of lines in initial collected OM Sales order and CN_SCA_HEADERS_INTERFACE table for this same order data

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Incentive Compensation Super user responsibility
2. > Transactions > Collect orders
3. > Request > Allocation Process > Submit Request



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reconcile sales credit allocated data and initial order lines

Cause

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In this Document
Symptoms
Cause
Solution


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