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iSupport 11.5.10: Customize Options Missing After Newer iSupport Patches (Doc ID 1264796.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.

ibuhpage.jsp


Goal

Before applying iSupport Patch 10036342 - 11510: ISUPPORT CONSOLIDATION PATCH FOR SEPTEMBER 2010, all the links listed below were hidden.

After the patch, users are unable to hide them anymore:
   - Above Alert bin : "Personalize: - Content Layout"
   - Alert bin : "Close" link
   - Support Resources bin: "Close"
   - Service Requests bin : "Close"

The ‘IBU_Homepage_Hide_Customize’ permission was added to the IBU_REG_USER role in the past, so that the iSupport users can not customize their Homepage.

However, even though the role still has the same Permission, they are able to customize the home page now, after applying newer iSupport versions.

Solution

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In this Document
Goal
Solution


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