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PM Generate SR + Tasks Error: 'The value <org_id> for field p_org_id is invalid' (Doc ID 1264902.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.
Executable:CSFPMSRT - Preventive Maintenance Generate Service Requests and Tasks


Symptoms

When attempting to create a Service Request (SR) for a user in one organization an error is generated.  This occurs when running the concurrent program 'Preventive Maintenance Generate Service Requests and Tasks', the following error occurs.

CSFPMSRT module: Preventive Maintenance Generate Service Requests and Tasks

Effectivity ID <id> Product Number <Prod_num> Serial Number : Error in Service Request creation.API Programming Error (CS_ServiceRequest_PVT.Create_SR_Validation): The value "XX" for field p_org_id is invalid


The issue can be reproduced at will with the following steps:
1. Set the operating unit (for example set this to "US").
- Have a Field Service Engineer in another organization  (e.g. in  "CA").
- Use the operating unit of the engineer ( "CA" ) to create the SR.

2. Steps taken to reproduce the error
Preventive Maintenance Responsibility
Run the Preventive Maintenance > Preventive Maintenance Generate Service Requests and Tasks


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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