PM Generate SR + Tasks Error: 'The value <org_id> for field p_org_id is invalid'
(Doc ID 1264902.1)
Last updated on SEPTEMBER 02, 2020
Applies to:Oracle Field Service - Version 126.96.36.199 and later
Information in this document applies to any platform.
Executable:CSFPMSRT - Preventive Maintenance Generate Service Requests and Tasks
When attempting to create a Service Request (SR) for a user in one organization an error is generated. This occurs when running the concurrent program 'Preventive Maintenance Generate Service Requests and Tasks', the following error occurs.
Effectivity ID <id> Product Number <Prod_num> Serial Number : Error in Service Request creation.API Programming Error (CS_ServiceRequest_PVT.Create_SR_Validation): The value "XX" for field p_org_id is invalid
The issue can be reproduced at will with the following steps:
1. Set the operating unit (for example set this to "US").
- Have a Field Service Engineer in another organization (e.g. in "CA").
- Use the operating unit of the engineer ( "CA" ) to create the SR.
2. Steps taken to reproduce the error
Preventive Maintenance Responsibility
Run the Preventive Maintenance > Preventive Maintenance Generate Service Requests and Tasks
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document