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Party User Name Is Not Populated in Resource Manager (Doc ID 1265445.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Common Applications - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When a Party and it's associated FND user is created via the Contact Center, the Resource manager form is not showing the User name for this party and cannot retrieve it.

The issue can be reproduced at will with the following steps:

Create a Party in Contact Center, as Contact of customer ‘XXX’
(R) System Administrator
(N) Security > User > Define
Create the FND user for this party
(R) Resource Manager
(N) Resources > Maintain Resources
Query the Party, User name field is empty and its associated  LOV is empty

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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