OM: Defaulting Rules not working as desired
(Doc ID 1266433.1)
Last updated on JULY 19, 2021
Applies to:Oracle Order Management - Version 18.104.22.168 and later
Information in this document applies to any platform.
Client has defined a customer with two addresses both having bill to and
ship to locations. The ship to has a default bill to location defined in
customer form. The ship to and bill to of one of the addresses are defined
as primary. Client enters a sales order header and enters the customer
number and tabs out. The primary ship to and primary bill to default on the
sales order header. This is as expected.
They change the primary ship to to a non primary ship to value of the same
customer. They observe that there is no change in the bill to value and the
previous bill to value remains. The expectation is that when they change the
primary ship to to a non primary "ship to" value, the "bill to" linked to
the non primary "ship to" should default on the sales order header.
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