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OM: Defaulting Rules not working as desired (Doc ID 1266433.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Client has defined a customer with two addresses both having bill to and 
  ship to locations. The ship to has a default bill to location defined in 
  customer form. The ship to and bill to of one of the addresses are defined 
  as primary. Client enters a sales order header and enters the customer 
  number and tabs out. The primary ship to and primary bill to default on the 
  sales order header. This is as expected. 
   
  They change the primary ship to to a non primary ship to value of the same 
  customer. They observe that there is no change in the bill to value and the 
  previous bill to value remains. The expectation is that when they change the 
  primary ship to to a non primary "ship to" value, the "bill to" linked to 
  the non primary "ship to" should default on the sales order header.

Cause

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In this Document
Symptoms
Cause
Solution
References


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