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Repair Orders Error When Saving If Item Information Is Not Added To Service Request Header (Doc ID 1266564.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Depot Repair - Version 12.1.1 and later
Information in this document applies to any platform.
Form:CSDREPLN.FMB - Repairs


Symptoms

When using the Repair Order (RO) form and no instance is entered in the SR header, several errors appear.

The error messages are:


It is expected that the Instance information can be added afterwards and no error messages should be present.

The issue can be reproduced at will with the following steps:
1. Connect using a suitable responsibility (e.g. Deport Repair Manager).
2. Navigate to the Repair Order screen.
3. Create SR/RO without the instance information and save (errors expected)
4. Create SR/RO with the instance information (errors not appearing)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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