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Not Able To Drill Down To Install Base From Field Service Dashboard (Doc ID 1267011.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Installed Base - Version 12.0.4 and later
Information in this document applies to any platform.


On : 12.0.4 version, Field Service Engineer Portal

When attempting to open an install base form from the contact center dashboard an error occurs.


Error message

The follow error occurred:

Invalid Responsibility specified.

The issue can be reproduced at will with the following steps:
1. Open the contact center form
2. select the dashboard tab.
3. drill down the options to open the install base form.


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