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RACUST - Error 'Duplicate Telephone Reference In Table RA_CONTACT_PHONES_INT' (Doc ID 1267401.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version: 11.5.10.2 and later   [Release: 11.5 and later ]
Information in this document applies to any platform.
RACUST - Customer Interface

Symptoms

In 11.5.10.2, run Customer Interface to import contact data.
The following error is received in the Customer Interface Transfer Report:

===== Exception Records in RA_CONTACT_PHONES_INTERFACE ======

Contact Reference Telephone Reference Error Message
------------------------------- ------------------------------- ---------------------------------------------------------------
000006825-17-ESASLLJ 000006825-17-ESASLLJ Duplicate telephone reference in table RA_CONTACT_PHONES_INTERFACE

Telephone reference has two different phone numbers defined in RA_CONTACT_PHONES_INTERFACE. Please update the Telephone field of all records referencing this telephone so they are the same.

Telephone reference has two different types defined in RA_CONTACT_PHONES_INTERFACE. Please update the Telephone Type field of all records referencing this telephone so they are the same.

Steps to reproduce:

-Load contact data into RA_CONTACT_PHONES_INT_ALL
-Run Customer Interface program.

Cause

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