Unable to Print a Transaction from the Transaction workbench using the BPA Icon (Doc ID 1268291.1)

Last updated on DECEMBER 04, 2015

Applies to:

Oracle Receivables - Version 12.1.1 and later
Information in this document applies to any platform.
ARXTWMAI


Symptoms

Customer is unable to view or print the Invoice from Transaction Workbench (ARXTWMAI) Using the BPA (Bills Presentment Architecture) button which is present to the right of Transaction Number of an completed invoice. It throws the following error.

Unable to find transaction <customer trx id>

You have already verified that the Print option in More tab is already enabled.
Also the Transaction Type has the Printing enabled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms