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Repair Order: Projects Detail Not Flowing From Details Tab To The Logistics Lines (Doc ID 1268930.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Depot Repair - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Find that Project Numbers/Task entered in Detail tab is not transfer to Logistic tab.
When the Project / Task is entered in Details tab while creating the Repair Order (before Repair Order is saved) and the RMA / Ship lines are created automatically while saving the Repair Order, the Project / Task flows to Logistics lines and to the Sales Order.

However after the Repair Number is generated, and when the RMA / Ship lines are manually created, the Project / Task from Details tab does not flow to the Logistics lines and the to Sales Orders as the Customer PO number flows to Logistics lines.  It is then necessary to enter project / task manually under Actions => Project details to flow to sales orders before booking the order lines in logistics lines.

The issue can be reproduced at will with the following steps:
1. Depot Repair Super user
2. Repair orders
3. Details tab
4. Enter Projects / Tasks

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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