Splitting RMA causes error: EQuantity cannot be greater than original ordered quantity

Last updated on APRIL 18, 2018

Applies to:

Symptoms

When attempting to  include shipment lines as well as return lines with the return lines referencing the shipment lines. If shipment lines is split, user cannot receive return lines. The following error occurs.

ERROR

STEPS
1. Enter "Trade" Type Order
2. Line 1.1 PTO Kit --> Qty = 2 --> Shipment line
3. Kit explodes with all components displaying on Sales Order as sub-lines to line 1.
4. Line 2.1 PTO Kit --> Qty = 2 --> Return line --> Reference line 1 on the Returns tab
5. With reference to line 1, kit explodes on Sales Order as independent lines (3.1, 4.1, 5.1, etc) Without the reference to line 1, the components will not explode.
Line 1 partially ships day one
Line 1 ships remaining balance day two
6. Weeks later; the receiver tries to receive against line 2 a quantity of 2 but they receive an error "rvtptcontrol failed: RVTPT-020: Subroutine rvtoe_RmaPushApi() - EQuantity cannot be greater than original ordered quantity, returned error. Cause: Subroutine rvtoe_RmaPushApi() - EQuantitiy cannot be greater than or...."

Cause