Notes in Auto Created SR via Email Center Displays HTML Coding

(Doc ID 1269341.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.


On 12.0.6

In the Notes section of a service request that is created by 'auto create service request' rule in email center
shows as HTML when referring to the attachments.

This only happens when there is an attachment sent with the email

Expected Behaviour

To show attachment details

Steps To Reproduce

1. Set up auto create SR rule in Email Center
2. Send an email with attachment into Email Center


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