Service: "Contract is not valid" Error From Cs_servicerequest_pub.Create_servicerequest (Doc ID 1269535.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 24-Dec-2013***

Symptoms

When attempting to create a Service Request via the API the following error occurs:

ERROR
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API Programming Warning (CS_ServiceRequest_PUB.Create_ServiceRequest): Value 'N' for verify_cp_flag has been ignored and defaulted to 'Y' 

Contract is not valid. Please check the values for the following: Service request type, inventory item, instance, account and install site. API Programming Error: CS_ServiceRequest_Util.contracts_cross_val;

STEPS
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The issue can be reproduced at will with the following steps:

1. Use CS_ServiceRequest_PUB.Create_ServiceRequest to create a Service Request with an attached contract


Cause

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