Automatic Debit Memo Is not Created For Return To Supplier (RTS) Transactions
(Doc ID 1270055.1)
Last updated on NOVEMBER 12, 2024
Applies to:
Oracle Inventory Management - Version 11.5.10 to 12.1.1 [Release 11.5 to 12.1]Oracle Payables - Version 11.5.10.0 to 12.1.3 [Release 11.5 to 12.1]
Oracle Inventory Management - Version 11.5.10.CU2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Symptoms
Debit memos are not being created when performing Return To Supplier Transactions.
When a Return To Supplier is performed no automatic debit memo is created even though the original receipt is invoiced and all the necessary set up steps for auto debit memo creation are complete.
Flag "Create Debit Memo for RTS transactions" is checked at Vendor Site (tab: Purchasing)
- The return is returned to Supplier, not to Receiving
- There is already an original invoice in AP for the PO receipt being returned
- The PO and the original invoice are for the same Supplier Site
- The Supplier Site is both a Pay Site and has a Purchasing Site
- The return quantity is not causing the quantity invoiced to go negative, i.e.the return quantity is equal to or less than the quantity invoiced.
- The Create Debit Memo check box is checked on in the Return transactions line in the form
When a Return To Supplier is performed no automatic debit memo is created even though the original receipt is invoiced and all the necessary set up steps for auto debit memo creation are complete.
Flag "Create Debit Memo for RTS transactions" is checked at Vendor Site (tab: Purchasing)
- The return is returned to Supplier, not to Receiving
- There is already an original invoice in AP for the PO receipt being returned
- The PO and the original invoice are for the same Supplier Site
- The Supplier Site is both a Pay Site and has a Purchasing Site
- The return quantity is not causing the quantity invoiced to go negative, i.e.the return quantity is equal to or less than the quantity invoiced.
- The Create Debit Memo check box is checked on in the Return transactions line in the form
Cause
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In this Document
| Symptoms |
| Cause |
| Investigation steps: |
| Solution |
| References |