APP-AR-96282: Error on Telesales eBusiness Center (Doc ID 1270320.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle TeleSales - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 25-Feb-2015***

Symptoms

When attempting to create a new person type record in the eBusiness Center form which has Last Name field entered with some value, the error APP-AR-96282: Error is encountered. If the new record is created without any value in the Last Name field, the record can be saved successfully

Even if the Last field, Phone, Type fields on the eBusiness Center form are left blank, sometimes the same error is displayed

This can be reproduced with the following steps:

(R) Telesales Agent
(N) eBusiness Center
Choose Party Type = Person
Enter the details in the fields First and Last
Save
Error is encountered


Cause

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