My Oracle Support Banner

Credit Card Authorization or Re-authorization Does Not Occurs When Sales Order Is Updated. (Doc ID 1270421.1)

Last updated on MARCH 16, 2021

Applies to:

Oracle Order Management - Version to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.


In Applications Release 12 you are finding that Credit Card Reauthorization is not occurring for a Sales Order after increasing the Quantity on a Line and navigating to  'Actions -> Process Payments' on the Sales Order Header.

Expectation is that authorization should be triggered and a new Approval Code be generated.

Steps to Reproduce

   1.  Order Management Responsibility -> Pick an Unfulfilled Order that has a Credit Card payment type, and has an Approval Code
   2.  Increase Qty on a Sales Order Line.
   3.  Save, and perform Actions -> Process Payments


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.