TeleService: Able to view All SR and Task Attachments When Clicking on the Attachment Icon (Doc ID 1270459.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Able to view all the attachments of the SR and task while clicking on the attachment icon

Expected Behavior
Due to security reason ,the other attachments should not be visible

Steps to Reproduce

Responsibility: Customer Support
Navigation: Create service request
Query an SR
Go to task tab
Create a new task->click attachment icon
the form is displaying all the attachments attached to the sr.

Changes

Cause

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In this Document

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TeleService: Able to view All SR and Task Attachments When Clicking on the Attachment Icon (Doc ID 1270459.1)

Applies to:

Symptoms

Changes

Cause

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