TeleService: Able to view All SR and Task Attachments When Clicking on the Attachment Icon
(Doc ID 1270459.1)
Last updated on MARCH 05, 2019
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
Able to view all the attachments of the SR and task while clicking on the attachment icon
Due to security reason ,the other attachments should not be visible
Steps to Reproduce
- Responsibility: Customer Support
- Navigation: Create service request
- Query an SR
- Go to task tab
- Create a new task->click attachment icon
- the form is displaying all the attachments attached to the sr.
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