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TeleService: Error Updating Log and Notes - FRM-41837 Error raising tab page TASKS (Doc ID 1270789.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

After upgrading to Release 12.1.2, there is an error while updating Log and Notes for a service request.

- Service default tab is set to Product Coverage
- SR Tasks is not used and the Tasks tab has been disabled via Menu Exclusion.


Steps to reproduce:

(R) Service
(N) Find Service Request

 - Search for a SR
 - Enter a Note in Log and Notes (B), making sure that the All flag is checked on that form.
 - Save
 => The FRM-41837 error appears and pulls the ghost of the Tasks tab.

Error:

1. FRM-41837 Error raising tab page TASKS
2. HZ_API_NULL_PARAMETER_RECEIVED (P_SOURCE_TZ_ID=0) (P_DEST_TZ_ID=) (P_SOURCE_DAY_TIME= < Date>)

What it Works:

Re-querying the SR removes the error.
If the 'All' flag is not checked and the Tasks tab is not checked, the issue does not occur.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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