Last updated on MARCH 08, 2017
Applies to:
Oracle Customer Support - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Goal
The Quick Find > 'Search By' drop-down list does not show certain values (i.e. System, Project Number, HelpDesk Num).
(R) Customer Support Specialist
(N) Agent Dashboard > Agent Tools
=> Service Request Search column > Quick Find:
The values might be enabled already in Lookup Types such as CSZ_INCIDENTS_SKTYPES or CSZ_INCIDENTS_SKTYPE_MAPPING, however the options do not appear in the 'Search By' drop-down list.
Solution
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