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Parts Order 'Special Shipping' Address Is Created With Usage Bill To And Ship To (Doc ID 1270980.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Spares Management - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

Find that the service module creates a 'Bill To' address when creating an Internal Sale Order from the Part Requirement when using a 'Special Ship To' address.

The expectation is that the system should use the correct 'Bill To' Address from the Customer Master.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call Center => Part Requirements
2. Enter Task to create a new part requirement.
3. Choose the 'Special' radio button to enter a special address as a 'Ship To'.
4. When creating the Order, the system uses above address as the 'Ship To' as well as create 'Bill To' address.
This should not allowed to create 'Bill To' Address.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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