My Oracle Support Banner

Unable To Search For Some Customers In Customer Search Screen In iReceivables. It Hangs and Times Out (Doc ID 1271489.1)

Last updated on MAY 31, 2023

Applies to:

Oracle iReceivables - Version and later
Information in this document applies to any platform.


You are unable to Search for some customers using Customer Search Screen in iReceivables. It hangs and eventually times out with Page can not be displayed error. This is happening for some customers only.

It happens whether you enable the Search by Customer Name/Number option or not to query for those customers.

Tkprof shows the following top sql:

If you generate a debug log (How to enable and retrieve FND debug log messages (Doc ID 433199.1)), the following error appears:

ORA-12899: value too large for column "AR"."AR_CUST_SEARCH_GT"."CONTACT_NAME" (actual: 56, maximum: 50)


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.