Unable To Search For Some Customers In Customer Search Screen In iReceivables. It Hangs and Times Out
(Doc ID 1271489.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle iReceivables - Version 126.96.36.199 and later
Information in this document applies to any platform.
*** Checked for Relevance 30-AUG-2013 ***
You are unable to Search for some customers using Customer Search Screen in iReceivables. It hangs and eventually times out with Page can not be displayed error. This is happening for some customers only.
It happens whether you enable the Search by Customer Name/Number option or not to query for those customers.
Tkprof shows the following top sql:
DETAILS_LEVEL, CUSTOMER_NUMBER, CUSTOMER_NAME, CONTACT_NAME, CONTACT_PHONE,
SITE_USES, CONCATENATED_ADDRESS, LOCATION )
( :B1 , :B2 , DECODE(:B3 ,-1,NULL, :B3 ), :B4 , :B5 , :B6 , :B7 , :B8 , :B9 ,
DECODE(:B2 , -1, :B12 , SUBSTRB(:B10 ,1,255)), :B11 )
If you generate a debug log (How to enable and retrieve FND debug log messages (Doc ID 433199.1)), the following error appears:
ORA-12899: value too large for column "AR"."AR_CUST_SEARCH_GT"."CONTACT_NAME" (actual: 56, maximum: 50)
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|1. Bug Summary|
|2. Fixed Files|
|3. Recommended Patches|
|4. Solution Steps|