Leasing Center Is Not Opening From Case Management > Contracts > Contract No Link (Doc ID 1271714.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version: 12.1.2 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.
12.1.2
R12.IEX.B.2

Symptoms

You have the following issue:

Collections Agent responsibility:
Open a 'delinquent bill to' in Collections form.
Choose 'Case Management Tab'.
In Case Contract form, click on contract 'number' link and the leasing center does not open.

Per User's Guide.
'You can also see the details of the contract by clicking on the contract number. This will navigate to the leasing center contract User Interface.'

Cause

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