Users Are Directed to a Blank Page on iStore Log In and/or Errors Out on Log Out (Doc ID 1271734.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle iStore - Version 12.0.4 and later
Information in this document applies to any platform.
ibeCZzdMinisites.jsp


Symptoms

-- Problem

When iStore users are attempting to login they are being directed to http://<your_server>:<your_port>/OA_HTML/?sitex=10020:51687:US
 Note the jsp file is missing from the url and a blank page appears

- Additional behavior Select logout  and a blank page appears with the following error

-- Error

Error Message
The following error occurred:
No further information.
Contact your system administrator if the error persists.

The page source shows

oracle.apps.jtf.base.resources.FrameworkException: Framework Session is null.
java.lang.NullPointerException



-- Expected Behavior

Expect to be redirected to the home page or logout without error


-- Steps

1. Log into iStore
2. Blank Page Appears

or

1. Logout of iStore
2. Blank page appears
3. Error

Error Message
The following error occurred:
No further information.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms