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Users Are Directed to a Blank Page on iStore Log In and/or Errors Out on Log Out (Doc ID 1271734.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle iStore - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
ibeCZzdMinisites.jsp


Symptoms

-- Problem

When iStore users are attempting to login they are being directed to http://<HOST_NAME>:<PORT>/OA_HTML/?sitex=<SITEID>:<RESPID>:US
Note the jsp file is missing from the URL and a blank page appears

- Additional behavior Select logout and a blank page appears with the following error

-- Error

Error Message
The following error occurred:
No further information.
Contact your system administrator if the error persists.

The page source shows

oracle.apps.jtf.base.resources.FrameworkException: Framework Session is null.
java.lang.NullPointerException



-- Expected Behavior

Expect to be redirected to the home page or logout without error


-- Steps

1. Log into iStore
2. Blank Page Appears

or

1. Logout of iStore
2. Blank page appears
3. Error

Error Message
The following error occurred:
No further information.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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