After Installing OTM the Following Error is Generated When Accessing Any Screen - An Undefined Error Has Occurred (Doc ID 1272203.1)

Last updated on MAY 02, 2016

Applies to:

Oracle Transportation Management - Version: 6.0 to 6.2.0 - Release: 6 to 6.2
Information in this document applies to any platform.

Symptoms

After installing OTM the following error is being generated when trying to access any of the OTM screens.

Errors:
An Undefined Error Has Occurred. Please Try Again Later.

at sun.reflect.GeneratedConstructorAccessor29.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:39)
at java.lang.reflect.Constructor.newInstance(Constructor.java:516)
at glog.util.exception.GLException.factory(GLException.java:434)
at glog.util.exception.GLException.factory(GLException.java:410)
at glog.util.exception.GLException.factory(GLException.java:406)
at glog.util.exception.GLException.factory(GLException.java:386)
at glog.webserver.util.AbstractServletProducer.forwardRequest(AbstractServletProducer.java:235)
at glog.webserver.util.AbstractServletProducer.dispatchDisplay(AbstractServletProducer.java:207)
at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:105)
at glog.webserver.util.BaseServlet.service(BaseServlet.java:705)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:59)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:767)
at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:697)
at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:889)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
at java.lang.Thread.run(Thread.java:736)

Cause

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