Error receiving RMA - RVTPT-020: Subroutine rvtoe_RmaPushApi, UUser-Defined Exception in Package OE_RMA_RECEIVING (Doc ID 1272282.1)

Last updated on MARCH 13, 2017

Applies to:

Oracle Inventory Management - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Form:RCVRCERC.FMB - Enter Receipts GUI


Symptoms

On application version 12.0.x and 12.1.x,

When attempting to receive a Return Material Authorization (RMA), the following error occurs:

RVTPT-020: Subroutine rvtoe_RmaPushApi() - UUser-Defined Exception in Package OE_RMA_RECEIVING Procedure Push_Receiving_Info returned error

Cause: Subroutine rvtoe_RmaPushApi() - UUser-Defined Exception in Package OE_RMA_RECEIVING
Concurrent program RVCTP returned error

 
After setting the debug profiles as in <Note: 299497.1>, the inventory debug logs shows further errors:
OEXSGLBB.pls- Org ID could not be fetched from MO API
LEAVING OE_MSG_PUB.ADD
LEAVING OE_MSG_PUB.ADD

The issue can be reproduced at will with the following steps:
1) Create an RMA.
2) Perform a Receipt transaction for the Return.
3) Receipt fails with the error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms