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Contact Center: JTF_NOTES_PUB.Secure_Create_note: The Value "<value>" for parameter <Parameter> is invalid) When Saving Changes in Notes (Doc ID 1272417.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Issue

On theService Request tab of Contact center, When attempting to switch to a second task without saving the first task, errors occur.

Error

1/3 API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The value "SR" for parameter Object Code is invalid.
2/3 API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The Value "" for parameter Object Id is invalid
3/3 API Programming Error (JTF_NOTES_PUB.Secure_Create_note): The Value "" for parameter p_source_object_id is invalid

Steps to Reproduce

Go to the service request tab in contact center.

  1. Retrieve an existing a service request.
  2. Add a note type and enter text in the note pad but don't save it yet.
  3. Change the note type.
  4. Switch to a different Service Request. click yes that you want to save your changes.

This produces an API programming error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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