How To Approve A Contract Changed Via A Change request?

(Doc ID 1272487.1)

Last updated on OCTOBER 25, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Checked for Relevance on 02-Oct-2014

Symptoms

After responding to a Approval Change Request notification, another Notification appears which is responded to. After that the contract opens in QA HOLD. After changes are applied, and a QA Check is done it does not activate the contract. It is expected that the contract will be activated.

It works like this for every change request.

Expected behavior:
Expected that the contract would become active again after running QA check was successfully in the contract.

Steps to reproduce:
1. Go to (R) System Administrator (N) Security > User > Define.
- set up two users
User X -> Person X
User Y -> Person Y

2. Go to (N) Profiles > System Profiles
- Set profile OKC: Change Request Approver
- Set it to user Y for user X, so user Y needs to approve the change requests made by user X.

3. Go to (R) Service Contracts Manager (N) Setup> Contract> Status and Operations
- Query the status type Active
- Check the status that needs to be verified:
Service Agreement -> Update via Change Request allowed
Update online -> Not allowed

4. Login as user X and go to (R) Service Contracts Manager (N) Launch Contracts
- Use the torch icon to open find window (Search Templates and Contracts)
- Open an Active contract : it does not show Open for Update button on Summary/Parties tab which is correct because a change request needs to be done.

5. Go back to the Contract Navigator
- Use the torch to open find window.
- Query an Active contract.
- In Results do a right mouse click and select 'Create Change Request'.

6. In window Create Change Requests enter the following:
- Request Name/Description.
- Enter one line with text under Changes region.
- Admin tab select workflow name: Change Approval Process.
- Need to enter administrator. Select person for user Y.
- Click on Submit for Approval button.

7. Login as user Y and go to (R) Service Contracts Manager (N) Launchpad
- It shows notification in inbox
- note that status of the contract is still Active
- Click on Respond for notification
- Click on Approve
- Click on OK in next notification that it is approved.

9. Now in notification in Launchpad that change is approved, select Open.
- Now the contract opens in QA Hold status
- Change something
- Go to Actions -> Check QA
- Get Message QA Completed Successfully.
- Status is still QA Hold.
- Re-query contract. It is still in QA Hold.

Cause

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