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ORA-20001: APP-FND-02600 Error When Registering Users in iSupport (Doc ID 1272633.1)

Last updated on AUGUST 07, 2020

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
*** Checked for relevance on 29-JAN-2018 ***


When attempting to register a new user in iSupport, the following error occurs.


The following error occurred:

The user could not be registered at this time due to an internal error Please contact the system administrator if this problem persists. Note to System Administrators: View source for more information about this error.
No further information.


Source of the page that errors:

Caused by: oracle.apps.jtf.base.resources.FrameworkException: ORA-20001: APP-FND-02600: Unable to create user oracle_123 due to the following reason(s): 
This user name is already in use. Please enter a unique user name.. 
ORA-06512: at "APPS.APP_EXCEPTION", line 72 
ORA-06512: at "APPS.FND_USER_PKG", line 1150 
ORA-06512: at "APPS.FND_USER_PKG", line 1255 
ORA-06512: at "APPS.FND_USER_PKG", line 3223 
ORA-06512: at "APPS.IBE_USER_PVT", line 57 
ORA-06512: at line 1 



1. Login to the ibuhpage.jsp page
2. Click on Register
3. Enter information to Register
4. Click on Submit



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