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11i/R12: iStore Logout Link Is Not logging users out of the iStore application (Doc ID 1273145.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Oracle iStore - Version 11.5.10.2 to 12.1.2 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

--Problem

When an iStore user chooses the Logout link and then opens a new browser session the previous details appear as if they are still logged in.  The Logout link is not logging users out of the iStore application.


--Expected Behaviour

The user should be logged out of the system once they choose the Logout button and close the browser.
When a new browser session is opened then the user should have to login again.

--Steps

1) Login to an iStore minisite (specialty site)
2) Close the browser
3) Open new browser session
4) Click the Logout button

Result:
The user is still logged in the system and can see the Logout displayed as opposed to Login button.

-Business Impact

Due to this issue, users are remaining in the system, so security is not being enforced.

Cause

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In this Document
Symptoms
Cause
Solution
References


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