Can Not Void Manual Payment Made From Payments Screen (Doc ID 1273329.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms


On : 12.0.6 version, in production

You can not void Manual Payment made from payments screen.
The payment is a manual payment status negotiable. The option to void the payment from the payment screen is grayed out
If you try to void from payments the error message is:
"The source product of payment xxxxx will not allow the payment to be voided. Please refer to the source product documentation for more information".

You have been able to void other payments for this org and the payables option is set to allow voiding and reissue of payments.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Payment can not be voided from either payments tab or payment screen

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users can not void the payments to reissue from the correct bank account.

Cause

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