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Performance Issue with Create_Service Request API Which Runs Up to 80 Seconds On The First Attempt (Doc ID 1273448.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


Find that Running the Procedure Create_Service Request for the first time, get over 80 seconds before completion.
The second time on the same parameters gets less than 6 seconds.

The trace shows high costs. e.g. SQL*Net message from client etc.

User expects to run the query within a few seconds (6seconds)
Customers can't create SR tickets using custom web applications. A quicker start time is required.

Normal steps to reproduce:
1) Run the Procedure Create_SR
2) It takes over 80 seconds to complete first time
3) Run the second time get completed in 5-6 seconds

- Why is this?
- Are there parameters to tune in order to improve performance?




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