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Set-Up and Configuration for Auto Creation of Service Request from Email Center. (Doc ID 1273727.1)

Last updated on SEPTEMBER 13, 2023

Applies to:

Oracle Email Center - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

The purpose of the this document is to assist Customers with understanding the processes that occur when a Service Request is automatically created from an Inbound Email sent to Email Center.

Screen shots are used to show the set-up and configuration in this area.

Solution

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In this Document
Goal
Solution
 Introduction
 Profile Options
 Create an Auto Response Template
 Create the Auto Processing Rule
 Assign Rule to Email Account
 Assign a Customer Email Address to a Customer
 Send a Test Email
 Check the Email is Resolved
 Email Sent to Customer
 Check the Customer History
 Check the Service Request Created
References

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