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Service: ERROR 100501: non ORACLE exception. The user-to-resource link has not been setup correctly. (Doc ID 1274070.1)

Last updated on OCTOBER 03, 2018

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

Attempting to create or update a Service Request after an upgrade from 11i to R12 an Error displays.

Error:
- Error 100501: non ORACLE exception. The user-to-resource link has not been setup correctly. Please contact the application administrator.

Sometimes followed by the error:

A Service Request with this number already exists. Please enter another number.

When using the Support(obsolete) responsibility, the error doesn't appear.

This error can occur any time the User-Resource link has not been set up, not only for R12 upgrades.



Steps to Reproduce:
1. Upgrade from 11i to R12.
2. Service Responsibility
3. Create or Update a Service Request. > Error

Changes

Migration from 11i to R12.
"Support (Obsolete)" Application (CSS) has been changed to "Service"

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 As indicated by the error message, the User-Resource link is causing the problem.  
References


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