Service: ERROR 100501: non ORACLE exception. The User-Resource link has not been setup correctly.
(Doc ID 1274070.1)
Last updated on AUGUST 15, 2023
Applies to:
Oracle Customer Care - Version 11.5.10.2 and laterOracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
Symptoms
Attempting to create or update a Service Request after an upgrade from 11i to R12, an error displays.
Error:
Error 100501: non ORACLE exception.
The User-Resource link has not been setup correctly.
Please contact your System Administrator.
Sometimes followed by the error:
A Service Request with this number already exists. Please enter another number.
When using the Support(obsolete) responsibility, the error does not appear.
This error can occur any time the User-Resource link has not been set up, not only for R12 upgrades.
Steps to Reproduce:
1. Upgrade from 11i to R12.
2. Service Responsibility
3. Create or Update a Service Request
=> Error
Changes
Migration from 11i to R12.
"Support (Obsolete)" Application (CSS) has been changed to "Service"
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| As indicated by the error message, the User-Resource link is causing the problem. |
| References |