My Oracle Support Banner

NullPointerException When Click Hyperlink With Chinese Characters From Result Screen. (Doc ID 1274072.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 6.2.0 to 6.2.1 - Release: 6.2 to 6.2
Information in this document applies to any platform.

Symptoms

When clicking the hyperlink of a record that contains Chinese characters from Result Screen, the following error occurs.

ERROR
-----------------------
ava.lang.NullPointerException
at glog.webserver.util.Producer.getPkFromChild(Producer.java:565)
at glog.server.producer.ProducerBean.createMasterElementRemote(ProducerBean.java:84)
at glog.server.producer.ProducerServerSideEJBWrapper.createMasterElementRemote(ProducerServerSideEJBWrapper.java:38)
at glog.server.producer.producer_Producer_e10675_EOImpl.createMasterElementRemote(producer_Producer_e10675_EOImpl.java:60)
at glog.server.producer.producer_Producer_e10675_EOImpl_WLSkel.invoke(Unknown Source)
at weblogic.rmi.internal.BasicServerRef.invoke(BasicServerRef.java:589)
at weblogic.rmi.cluster.ClusterableServerRef.invoke(ClusterableServerRef.java:230)
at weblogic.rmi.internal.BasicServerRef$1.run(BasicServerRef.java:477)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:363)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:147)
at weblogic.rmi.internal.BasicServerRef.handleRequest(BasicServerRef.java:473)
at weblogic.rmi.internal.wls.WLSExecuteRequest.run(WLSExecuteRequest.java:118)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

For example:

1 - Created an Itinerary with the ID: 上海_万宁
(Navigated to: Shipment Management > Itinerary Management > Itinerary Manager)

2 - Navigated to: Shipment Management > Itinerary Management > Itinerary Manager and searched for 上海_万宁

3 - From the Results screen left mouse clicked on the ID.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
  Symptoms
  Cause
  Solution
  References

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.