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OKS Is Sending Incorrect UOM To RA_INTERFACE_LINES_ALL, AutoInvoice Errors (Doc ID 1274142.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.
Executable:RAXTRX - Autoinvoice Import Program

Symptoms

When attempting to run AutoInvoice for invoices from Service Contracts, the following error occurs on the AutoInvoice Execution Report.

ERROR
-----------
The supplied unit of measure and the primary unit of measure of your system item must share the same unit of measure class.

STEPS
---------
The issue can be reproduced at will with the following steps:
1.
Create a Service Contract with Service line and at Subline Level a Covered Product with UOM Each.
The billing schedule is at 'Covered Level' level and the period in the billing schedule is Month.
Activate the contract.
2.
Profile OKS:Summary Transactions is set to No
3.
Run Main Billing.
4.
Run AutoInvoice.
Error shows.
5.
RA_INTERFACE_LINES_ALL is filled with value UOM_CODE EA
6.
The above is the case when a custom batch source is used.
It works well when batch source OKS_CONTRACTS is used.

Cause

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In this Document
Symptoms
Cause
Solution
References


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