Customized PDF Report Using Font Subset Runs in Error REP-1924 Cannot Locate the Font File Arialb.ttf
(Doc ID 1274781.1)
Last updated on JULY 16, 2023
Applies to:
Oracle Application Object Library - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]Oracle E-Business Suite Technology Stack - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.
Symptoms
Changed the file uifont.ali under the directory for an issue with symbols in a custom PDF report:
$ORACLE_HOME/guicommon/tk/admin/ directory
The following change was done:
From:
To:
#[ PDF ]
and from :
[ PDF:Embed ]
To:
and for the section
[ PDF:Subset ] is :
helvetica..Italic.Bold.. = "arialbi.ttf"
helvetica...Bold.. = "arialb.ttf"
helvetica..Italic... = "ariali.ttf"
helvetica..... = "arial.ttf"
When running the report, the following error results:
REP-0004: Warning: Unable to open user preference file.
MSG-00001: CP_OA_WHERE:AND 1 = 1
REP-1924: Cannot locate the font file 'Arialb.ttf'
REP-0069: Internal error
REP-57054: In-process job terminated:Terminated with error:
REP-1924: MSG-00001: CP_OA_WHERE:AND 1 = 1
REP-1924: Cannot locate the font file 'Arialb.ttf'
The issue can be reproduced at will with the following steps:
1. Change uifont.ali:
PDF:Subset ] is:
helvetica..Italic.Bold.. = "arialbi.ttf"
helvetica...Bold.. = "arialb.ttf"
helvetica..Italic... = "ariali.ttf"
helvetica..... = "arial.ttf"
2. Run customized concurrent report with PDF output.
The issue has the following business impact:
Due to this issue, users cannot run any customized PDF report using Arial fonts
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |