Reset Password Getting Ora-20000 (Doc ID 1275033.1)

Last updated on JULY 30, 2017

Applies to:

Oracle User Management - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Password reset fails with the following error:

Error Message ORA-20000: An unexpected error has occurred. Please try again later. If the error persists, please contact your System Administrator.

Error Stack UMX_PASSWORD_PVT.SetPassword_WF(UMXUPWD, 6388, 504236)
Wf_Engine_Util.Function_Call(UMX_PASSWORD_PVT.setpassword_WF, UMXUPWD, 6388,
504236, RUN)

Changes

Password length changed from 6 to 12

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms