Addresses Missing from Bill To/Ship To LOVs on Contacts/Addresses tab when profile option 'Service: Validate Bill To and Ship To LOVs' is set to 'By Account' (Doc ID 1275121.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

When the profile option 'Service: Validate Bill To and Ship To LOVs' is set to 'By Account', none of the account sites associated with the customer's account are displayed or are available for selection within the Contacts/Addresses sub tab.

Expected Behavior

All 'Bill To' / 'Ship to' account sites associated with the customer should be available for selection from the relevant LOV.

Note : If only one bill to/ship to site is available, then this will be entered into the Bill to/Ship To address fields and the LOV will not return any values