My Oracle Support Banner

Order Management "OM" Raise Integration Event Is Not Working (Doc ID 1275190.1)

Last updated on NOVEMBER 17, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
*** Checked for relevance on 17-Nov-2017 ***

Goal

Your business has a requirement to send status update to partners via 'XML Messages.'  The system should send this message whenever the Order Line status is updated.

Please advise which Constraint Attributes can be use to track line following line status –
Entered
Booked
Fulfilled
Cancelled

As mentioned under <Note 795281.1>, you have updated workflows - Order Header (OEOH) and Order Line (OEOL) workflows and inserted “Raise Show Sales Order Event” Sub-Process from the item type 'OM Show Sales Order.'  Per the document, this Workflow Process should trigger -

Business Event, but for some reason it's only working for the Order Header and not for the Order Line.

Issues with the event raised for Order Line -

1.  Header ID is NULL
2.  Line Ids is NULL. As per the document Line ID should be “ALL”
3.  Event Data also doesn't have any details of the order

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.