Customer Ownership Tab - Amount Due Remaining Show $0 for all Customers (Doc ID 1275474.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version: 11.5.10.0 and later   [Release: 11.5.10 and later ]
Information in this document applies to any platform.

Symptoms

In Collections HTML Manager or Administrator, under the Ownership option, the Customer screen has an  Amount Due Remaining.  It shows as $0 for all customers despite those customers having a balance due.

Cause

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