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Cannot Restrict Note Types For Tasks In Service (Doc ID 1275477.1)

Last updated on JULY 02, 2019

Applies to:

Oracle Common Applications - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, when trying to restrict the note types, that are available for assignment,  to a task note of  tasks created and associated to a Service Request, by end dating the their mapping between the 'Task Manager' source object and Service Application, they are still appearing under the navigation :
 Service > Task tab.
I went into CRM Administrator>Note Setup>Note and Source Type Mapping
.

STEPS
---------

The issue can be reproduced at will with the following steps :
> under CRM Administrator responsibility
> navigate to Note Setup>Note and Source Type Mapping
> entered Task Manager - Callback,  End date of 26-Aug-2010 for Service
> under Customer Support >Customer Management>Contact Center
> Locate a Customer
> Go to the Service Requests tab
> Select a Service request and click on the DETAILS button at the bottom of the tab
> The Service Request page appears
> Click on the Tasks tab
> Select a task and then click on the Task Notes button
>Go to the task type field and CALLBACK still appears on the list


Cause

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In this Document
Symptoms
Cause
Solution
References


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