API Error While Creating Service Task: CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource (Doc ID 1275590.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 17-Dec-2013***

Symptoms

When attempting to create API the following error occurs.

ERROR
-----
No resource found.Please try again
API Error(CS_SR_TASK_AUTOASSIGN_PKG.Assign_Task_Resource).
Unable to automatically assign task owner.
Please check your territory setup or manually assign the task owner

STEPS
-----
The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Tasks Tab: create Task
=> Error occurs.

Cause

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