TeleService - Address Flexfield: Value CA for Segment STATE does not exist in the Value Set AS_LOC_STATE (Doc ID 1276112.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***

CSCCCCRC.fmb



Symptoms

Created a new responsibility pointing to a different Operating Unit and Set of Books.
- In the Contact Center there is an error when trying to select addresses.
- When trying to create a new Address, the LOV for State is empty.

ERROR
-----
Value CA for the flexfield segment State does not exist in the value set AS_LOC_STATE.

Note:
The error can reference any other US State.

STEPS
-----
- No new address style was created.
- In Contact Center > Address tab, try to enter an US address.
- Select Country = United States
=> Got the error.

- In 'Edit Customer', edit the Address.
- The State LOV is empty.
=> No entries found for List of Values.

Changes

- Created new Responsibility pointing to a CANADA Operating Unit.

Cause

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