R12 - Wrong Custom Template Selected For Dunning Letter In Strategies (Doc ID 1276134.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 03-JUL-2014***

Symptoms

IEX: Bulk XML Delivery Manager always sends the first template for automatic dunning workitems even there are 3 different templates attached to the workitems.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms