My Oracle Support Banner

Error: "You have encountered an unexpected error. Please contact System Administrator for Assistance" When Recipient Updates the Transaction and Selects Apply (Doc ID 1276265.1)

Last updated on SEPTEMBER 10, 2020

Applies to:

Oracle General Ledger - Version 12.0 to 12.1 [Release 12.0 to 12.1]
Oracle Financials Common Modules - Version 12.0.1 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.


On : 12.1.1 version,

Intercompany transaction was entered and sent to recipient for approval. When recipient updates the transaction and selects apply, the following error occurs

You have encountered an unexpected error. Please contact SystemAdministrator for Assistance

The issue can be reproduced at will with the following steps:
1. Log into intercompany super user responsibility
2. Navigate to Setup-Transactions. Create an intercompany transaction and
send the transaction to recipient for approval
3. Recipient updates the transaction and then select apply


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.