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Collections Contacts Showing on Collections Agent UI for All Related Accounts (Doc ID 1276327.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form

Symptoms

By design the IEXRCALL Collections Agent form displays Contacts (First Name LOV) both from Account and Site Level Contacts for a Party. 

It is difficult to determine which contact you would like to select.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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