Collections Contacts Showing on Collections Agent UI for All Related Accounts

(Doc ID 1276327.1)

Last updated on OCTOBER 03, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form


By design the IEXRCALL Collections Agent form displays Contacts (First Name LOV) both from Account and Site Level Contacts for a Party. 

It is difficult to determine which contact you would like to select.


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