Collections Contacts Showing on Collections Agent UI for All Related Accounts
(Doc ID 1276327.1)
Last updated on FEBRUARY 12, 2019
Applies to:Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form
By design the IEXRCALL Collections Agent form displays Contacts (First Name LOV) both from Account and Site Level Contacts for a Party.
It is difficult to determine which contact you would like to select.
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