Collections Contacts Showing In Collections Workbench For All Related Accounts (Doc ID 1276327.1)

Last updated on OCTOBER 28, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form

Symptoms

By design the IEXRCALL Collections Agent form displays Contacts (First Name LOV) both from Account and Site Level Contacts for a Party. 

It is difficult to determine which contact you would like to select.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms