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HZ_API_NULL_PARAMETER_RECEIVED Error In Quick Task Form Opened From Log & Notes In Service Request Tab (Doc ID 1276989.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Service Request Tab

When attempting to save changes after clicking log and notes button the following error occurs on Quick Task Form

Error

ERROR:HZ_API_NULL_PARAMETER_RECEIVED(PROC=Get_Time)
(P_SOURCE_TZ_ID=1)(P_DEST_TZ_ID=)
(P_SOURCE_DAY_TIME=19-DEC-10)

Steps to Reproduce

The issue can be reproduced at will with the following steps:
Responsibility: Customer Management
Navigation: Contact Center
 
 1. Query a service request
 2. Navigate to the SR tab and click on the log and notes button
 3. Enter some value and click on the save button
     Quick Task form will open up with error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1)Bug Summary
 2)Files modified or created
 3)Patches released and/or bugs logged for other releases
References


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